CONTACT INFORMATION & LEGAL NOTICE

Last updated: 26 April 2026

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GET IN TOUCH
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We're here to help! If you have any questions, concerns, or feedback,
please don't hesitate to contact us.

Email: info@kiddospot.com.au
Website: www.kiddospot.com

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST
We aim to respond to all enquiries within 1–2 business days.

For faster response, please include:
• Your order number (if applicable)
• A detailed description of your enquiry
• Any relevant photos or documentation

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CUSTOMER SUPPORT
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Order Enquiries
For order status, tracking, delivery questions, product information,
or stock availability, email info@kiddospot.com.au with your order number.

Returns & Refunds
Please refer to our Refund Policy or contact us at info@kiddospot.com.au
to initiate a return request. Please review our Refund Policy before
making contact to ensure your return is eligible.

Product Care & Usage
For questions about caring for your Kiddospot products, email us at
info@kiddospot.com.au and we'll be happy to provide guidance.

International Orders
For questions specific to your country's shipping, duties, or delivery,
please include your country of residence in your enquiry so we can
provide the most accurate information.

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COMPLAINTS & DISPUTE RESOLUTION
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We take all complaints seriously and aim to resolve issues promptly
and fairly.

Step 1 — Contact Us
Email your complaint to info@kiddospot.com.au with:
• Your order number
• Description of the issue
• The outcome you are seeking
• Any supporting documentation or photos

We will acknowledge your complaint within 1–2 business days and work
to resolve it as quickly as possible.

Step 2 — External Resolution (Australia)
If we are unable to resolve your complaint to your satisfaction:
• NSW Fair Trading: 13 32 20 | fairtrading.nsw.gov.au
• Australian Competition & Consumer Commission (ACCC):
  www.accc.gov.au/contact-us

Your rights under Australian Consumer Law are not affected by our
policies.

Step 3 — International Customers
If you are located outside Australia and your complaint remains
unresolved, you may also seek assistance from your local consumer
protection authority. Kiddospot's governing law is the law of
New South Wales, Australia, as set out in our Terms of Service.

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LEGAL NOTICE — BUSINESS IDENTITY DISCLOSURE
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In accordance with applicable Australian law and international
e-commerce transparency standards, the following business information
is disclosed:

Business Name:        Kiddospot
Trading As:           Kiddospot
ABN:                  25 689 293 301
Business Structure:   Australian Registered Business
Country of Operation: Australia
State of Registration: New South Wales, Australia
Governing Law:        Laws of New South Wales, Australia

Contact:              info@kiddospot.com.au
Website:              www.kiddospot.com

Kiddospot is an Australian-owned and operated online retailer
specialising in premium natural baby products and milestone keepsakes.
All products sold through www.kiddospot.com are supplied by Kiddospot,
an Australian registered business.

Platform Disclosure:
This online store is powered by Shopify Inc. Payment processing is
handled by Shopify Payments and other authorised payment providers.
All transactions are processed securely in accordance with PCI-DSS
standards.

Product Safety & Compliance:
All Kiddospot products meet or exceed applicable Australian and
New Zealand safety standards (AS/NZS). Organic textile products
carry GOTS (Global Organic Textile Standard) certification. Products
are designed and tested in accordance with Australian Standards.

Intellectual Property:
All content on www.kiddospot.com, including product descriptions,
images, logos, and branding, is the intellectual property of
Kiddospot and is protected under Australian and international
copyright and trademark law. Unauthorised reproduction or use
is prohibited.

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INTERNATIONAL CUSTOMERS — MARKET-SPECIFIC NOTICES
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Kiddospot ships to the following countries and regions. All orders
are fulfilled from Australia by Kiddospot, an Australian registered
business (ABN: 25 689 293 301).

🇸🇬 Singapore: Kiddospot is not registered under Singapore's Overseas
Vendor Registration (OVR) GST regime. All applicable taxes and duties
are handled on a DDP basis at checkout.

🇭🇰 Hong Kong: Hong Kong is a free port. No import duties or taxes
apply to orders shipped to Hong Kong.

🇦🇪 United Arab Emirates: All applicable UAE customs duty and VAT
are handled on a DDP basis at checkout. Kiddospot is not a UAE
VAT-registered entity.

🇸🇦 Saudi Arabia: All applicable Saudi customs duty and VAT (ZATCA)
are handled on a DDP basis at checkout. Kiddospot is not registered
under the Saudi OVR regime.

🇰🇷 South Korea: All applicable duties and taxes are handled on a
DDP basis at checkout. South Korean customers are required to provide
their Personal Customs Clearance Code (PCCC) at checkout in accordance
with Korean customs law.

🇺🇸 United States: All applicable US customs duties and taxes are
handled on a DDP basis at checkout.

🇨🇦 Canada: All applicable Canadian customs duties and taxes are
handled on a DDP basis at checkout.

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POLICY UPDATES
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This page is reviewed and updated periodically to reflect changes
in our business operations, market presence, and applicable legal
requirements. The date of the most recent update is shown at the
top of this page.

Last updated: 26 April 2026