SHIPPING POLICY

Last updated: 26 April 2026

📦 PROCESSING TIME

All orders are processed within 1–2 business days (Monday–Friday, AEST) excluding public holidays.
Personalised items may require 3–5 business days before dispatch.

✅ DELIVERED DUTY PAID (DDP) — NO SURPRISE CHARGES

All Kiddospot orders are shipped on a Delivered Duty Paid (DDP) basis.
This means all applicable customs duties, import taxes, and VAT for your
destination country are included in the price you pay at checkout.
You will not be charged any additional fees upon delivery — what you see
at checkout is what you pay, guaranteed.

🚚 SHIPPING DESTINATIONS, RATES & DELIVERY TIMES

🇦🇺 Australia

• Shipping: FREE on all orders
• Metro (Sydney, Melbourne, Brisbane, Perth, Adelaide): 3–5 business days
• Regional: 5–8 business days
• Remote: 7–10 business days

🇳🇿 New Zealand

• Flat rate: NZ$9.99 | Free on orders NZ$70+
• Metro: 7–10 business days
• Regional: 7–14 business days
• All duties and taxes included in your checkout price (DDP)

🇸🇬 Singapore

• Flat rate: SGD $14.99 | Free on orders SGD75+
• Estimated delivery: 7–14 business days
• All applicable duties and taxes included in your checkout price (DDP)

🇭🇰 Hong Kong

• Flat rate: HKD $55 | Free on orders HKD $450+
• Estimated delivery: 5–10 business days
• Hong Kong is a free port — no import duties or taxes apply
• All duties and taxes included in your checkout price (DDP)

🇦🇪 United Arab Emirates

• Flat rate: AED 35 | Free on orders AED200+
• Estimated delivery: 7–14 business days
• All applicable UAE customs duty and VAT included in your checkout
  price (DDP)

🇸🇦 Saudi Arabia

• Flat rate: SAR 45 | Free on orders SAR 250+
• Estimated delivery: 10–18 business days
• All applicable Saudi customs duty and VAT included in your checkout
  price (DDP)

🇰🇷 South Korea

• Flat rate: KRW 7,000 | Free on orders KRW 70,000+
• Estimated delivery: 7–14 business days
• All applicable duties and taxes included in your checkout price (DDP)

⚠️ IMPORTANT — SOUTH KOREA PERSONAL CUSTOMS CLEARANCE CODE (PCCC)
South Korean customs law requires all international shipments to include
your Personal Customs Clearance Code (PCCC). You will be prompted to
enter your PCCC at checkout. Foreign nationals may enter their passport
number instead. Packages without a valid PCCC cannot clear Korean customs
and may be returned or destroyed. Please ensure your PCCC is entered
correctly at checkout — Kiddospot cannot be held responsible for packages
returned or destroyed due to a missing or incorrect PCCC.

🇺🇸 United States

• Flat rate: US$ 9.99 | Free on orders US$ 70+
• Estimated delivery: 10–18 business days
• All applicable US customs duties and taxes included in your checkout
  price (DDP)

🇨🇦 Canada

• Flat rate: CA$ 9.99 | Free on orders CA$ 85+
• Estimated delivery: 10–18 business days
• All applicable Canadian customs duties and taxes included in your
  checkout price (DDP)

ℹ️ GOOD TO KNOW

• Carriers: We ship via Australia Post and leading international couriers
  including DHL and FedEx for international orders.
• Tracking: You'll receive a tracking number by email once your order
  is dispatched.
• Delivery locations: We deliver to residential addresses. PO boxes may
  not be available for all international destinations — please use a
  street address where possible for international orders.
• Delivery times are estimates only and are not guaranteed. Delays may
  occur due to customs processing, carrier delays, or circumstances
  beyond our control. Kiddospot is not responsible for carrier or
  customs-related delays.
• All prices displayed on our store are in your local currency and
  include all applicable duties and taxes for your market.